Taxes During the COVID Pandemic

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  • IRS services are extremely limited due to social distancing guidelines. Some IRS offices are in the process of reopening or have employees working from home.  Some phone service is available but expect long wait times. The IRS is directing people to go to for information.
  • The Taxpayer Advocate Service has suspended walk in service but is available by calling (515) 564-6888.
  • The IRS has begun processing mail but is severely behind due to the volume of mail received. If you mailed a tax return or other form, it may be several weeks before the IRS will address your issue.
  • The IRS has begun mailing out collection notices to some taxpayers. However, due to their computer system, the date on the letters or the dates for responding may be incorrect. If you receive a letter where your deadline to respond has already passed, you may want to contact the Taxpayer Advocate Service or a Low Income Taxpayer Clinic for assistance. Iowa Legal Aid operates a Low Income Taxpayer Clinic.
  • For more information about IRS operations during the pandemic, you can visit the Taxpayer Advocate Service ( or the IRS Coronavirus Tax Relief page (


Iowa Legal Aid Provides Legal Help to Low-Income Iowans

To apply for help from Iowa Legal Aid:call 800-532-1275.

  • Iowans age 60 and over, call 800-992-8161 or apply online at
  • If Iowa Legal Aid cannot help, look for an attorney on “Find A Lawyer” on the Iowa State Bar Association website A private attorney there can talk with you for a fee of $25 for 30 minutes of legal advice.
  • As of March 18, 2020, our offices are closed for walk-ins until further notice, due to the coronavirus outbreak.


*As you read this information, remember this article is not a substitute for legal advice.

Last Review and Update: Apr 16, 2021